Last Updated: December 14, 2025

Novelty Gardening Seeds (“we”, “us”, “our”, the “Company”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or interact with our services.

We operate as a private-sector commercial organization in Canada and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. What Personal Information We Collect We collect personal information necessary to provide our services, process orders, and improve your experience. This may include:

  • Contact and Account Information: Name, email address, phone number (if provided).
  • Shipping and Billing Information: Full name, shipping address, billing address, postal code.
  • Payment Information: Credit card details, e-transfer info, Bitcoin wallet details (processed securely via third-party providers; we do not store full card numbers).
  • Order Information: Products purchased, order history, preferences, and communications related to orders.
  • Technical and Usage Data: IP address, browser type, device information, pages visited, time/date of access, referral sources (via server logs and analytics tools).
  • Communication Data: Messages sent via contact form, email inquiries, or customer support.

We do not collect sensitive information (e.g., health data, racial/ethnic origin) unless voluntarily provided and relevant to an inquiry.

2. How We Collect Personal Information We collect information:

  • Directly from you (e.g., during checkout, contact form submission, account creation).
  • Automatically (e.g., cookies, server logs, analytics tools like Google Analytics if used).
  • From third parties (e.g., payment processors confirming transactions).

3. How We Use Your Personal Information We use personal information for the following purposes:

  • To process and fulfill orders, including shipping and payment verification.
  • To communicate with you about your order, deliveries, updates, or inquiries.
  • To provide customer support and respond to questions.
  • To prevent fraud, chargebacks, or unauthorized activity (e.g., verifying addresses match cardholder).
  • To improve our website, products, and services (aggregated/anonymized data).
  • To comply with legal obligations (e.g., tax records, responding to lawful requests).
  • For marketing (only with your consent; e.g., newsletters if you opt-in).

We limit collection to what is necessary for these purposes.

4. Consent By providing personal information or using our website/services, you consent to its collection, use, and disclosure as described here. Consent may be express (e.g., checkbox) or implied (e.g., completing checkout). You can withdraw consent at any time (subject to legal/transactional requirements) by contacting us. Withdrawal may limit our ability to provide services (e.g., process orders).

5. Disclosure of Personal Information We may disclose personal information to:

  • Third-party service providers (e.g., shipping carriers like Canada Post/USPS/FedEx, payment processors, web hosting, email services) under strict confidentiality agreements.
  • Law enforcement, regulators, or courts if required by law.
  • In the event of a business sale/transfer (with notice where feasible).

We do not sell your personal information to third parties for marketing.

6. International Transfers Your information may be processed or stored outside Canada (e.g., by U.S.-based payment processors or cloud services). We ensure appropriate safeguards (e.g., contracts incorporating PIPEDA-equivalent protections) for cross-border transfers.

7. Data Security We implement reasonable safeguards (technical, physical, organizational) to protect personal information from loss, theft, unauthorized access, disclosure, or alteration. This includes encryption for payments and secure servers. However, no method is 100% secure; we cannot guarantee absolute security.

8. Data Retention We retain personal information only as long as necessary for the purposes collected (e.g., order records for 7 years for tax/legal reasons) or as required by law. After that, it is securely deleted or anonymized.

9. Your Rights Under PIPEDA, you have the right to:

  • Access your personal information we hold.
  • Request corrections if inaccurate/incomplete.
  • Withdraw consent (subject to limitations).
  • File a complaint with us or the Office of the Privacy Commissioner of Canada (OPC).

To exercise these rights, contact us (details below). We may require identity verification and respond within 30 days.

10. Cookies and Tracking Technologies Our website may use cookies, pixels, or similar technologies for functionality (e.g., cart persistence), analytics, and performance. Essential cookies are always used; non-essential require consent (via banner if implemented). You can manage preferences in your browser or our consent tool.

11. Children’s Privacy Our website and services are not directed to children under 19 (age of majority in Ontario). We do not knowingly collect personal information from children. If we learn we have, we will delete it.

12. Changes to This Policy We may update this Privacy Policy. Changes will be posted here with a revised “Last Updated” date. Significant changes may include notice via email or site banner. Continued use constitutes acceptance.

13. Contact Us For questions, access requests, complaints, or concerns: Novelty Gardening Seeds New Minas, Nova Scotia, Canada Use the contact form on our website: https://noveltygardenseeds.com/

Thank you for trusting Novelty Gardening Seeds with your information. We are committed to protecting your privacy.